If you wish to return or exchange merchandise, please follow these steps:
- Contact our customer service representative within 48 hours of receipt of your purchase in order to obtain the RMA (Return Merchandise Authorization) number. No returns or exchanges will be accepted without the RMA number.
- The RMA numbers are valid for 7 (seven) calendar days, accordingly, the returned merchandise must be shipped to us no later than 7 calendar days after obtaining the RMA number for exchange or refund.
- The merchandise must be in its original mint (brand new) condition. No refunds or exchanges will be allowed if the merchandise has been assembled or used.
- All eligible returns and exchanges are subject to 25% restocking fee – NO EXCEPTIONS.
- Damage and/or defect is NOT a valid reason to return the product without the applicable Restocking Fee. All defective parts/items will be replaced at no cost to you.
- Carefully repack your return in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return.
- No returns will be accepted without the receipt.
- All returns must be double boxed (manufacturer’s box inside the shipping box).
- Clearly mark the RMA number on the shipping box. Never write anything on the manufacturer’s box.
- For your protection we suggest that you insure the package before shipping, to avoid being held responsible for damages or lost merchandise during shipping.
- We are not responsible for merchandise being lost before it reaches our warehouse.
- No returns will be accepted without the original manufacturer packaging.
- Freight must be paid directly to the carrier.
- Original shipping charges are non-refundable.
- Shipping charges to return merchandise are non-refundable.
All orders are processed within 24-48 hours of placement. If you wish to cancel your order, please do so within the first 24 hours of placement by simply giving us a call or sending us an e-mail. If for any reason the cancellation occurs after 24 hours of placing an order and your order has not yet been shipped, we will cancel the order and the full refund will be credited to your account within 15 (fifteen) business days. Cancellation of an order, which has already been PROCESSED and/or SHIPPED, is subject to 25% restocking fee.
Credits to Your Charge Card
Please allow up to 15 calendar days from the date we receive your return to process your refund. The refund will be issued and credited to the original card account, which was used to complete the order. If you made your purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of the returned merchandise.
Woodcrony.com does not refund the original shipping charges or reimburse the cost of return shipping.
Your 100% satisfaction is our ultimate goal.