WoodCrony is a Indian B2B and online- retailer dedicated to making the process of shopping for your home with fun and ease. We're more than just an online furniture store: We hand pick and curate the best in quality, style that favor you and your home.

We know that the safety of your personal information is extremely important, and use state-of-the-art fraud detection software to protect all of your personal data and credit card information. We even go one step further and manually verify the legitimacy of all orders placed with us. For more information about how we keep your info safe, check out our Privacy Policy.

WoodCrony does not have any showroom or store locations. Our website is our showroom which let us have variety of products and selection that you can browse online at any time.

We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Privacy Policy.

To view the status of your order, simply log in to your WoodCrony account and click "My Orders." Then, select the order number you want to review. Your Delivery confirmation will be emailed to you within 7 days of your scheduled delivery. If you have any questions or want to make changes, contact our Customer Care team.

Sure thing! Just get in touch with our Customer Care team as soon as possible and they'll help you with any necessary changes subject to some conditions in relation to total change in design or product or the order is already shipped.

Orders can be cancelled as long as they haven't already been shipped. To cancel, please contact our Customer Care team. In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.

The photos on the site are as accurate as possible. However, the actual colour of your order may vary slightly due to different monitor settings. Please contact our Customer Care team with any questions.

We currently deliver to most postal codes in the following provinces in India: Delhi, MP, UP, Punjab, Haryana, Bihar, Maharashtra, Gujarat,& South India. To find out for sure if we deliver to your area, simply enter your postal code at the top of the page before placing an order.

We want to help you create the home of your dreams even if you don't live in one of our delivery areas. Contact our Customer Care team to determine if other delivery options are available or if there is a pickup location in your area.

If you ensure your delivery postal code is correct at the top of the page, You will be shown the estimated delivery date in your area on the product page of each item. Once your order is placed, your order confirmation email will also show your estimated delivery date(s).

There are times when the demand for a particular item or collection is higher than anticipated. In these cases, we show you a delivery date that takes into consideration how long it will take our warehouses to first restock and then deliver to your home. In most cases, once an item has been restocked, it can be delivered within days.

Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our Customer Care team.

Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork. Then, contact our Customer Care team within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.

Many of our products come with a warranty to be free of manufacturing defects in materials and workmanship. Specific details can be found on the product page of each item.

The basic warranty is void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold "as is", or is used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.

Please note that many manufacturers offer separate warranties on their products. For more information, please refer to any warranty tags that come with the product.

If you change your mind about an item, No problem – we make returns easy. You can return most products within 7 days of delivery by simply calling or emailing our Customer Care team. Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in "as-new" condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

Non-returnable items:

 

·         Mattresses & Box Springs

·         Appliance and Electronics

·         Custom made or Special Order items

·         Assembled and/or Modified items

·         Items without original packaging

We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the India, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, WoodCrony expressly reserves the right not to honor pricing errors found on website when accepting an online order. If an error occurs, we'll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

We love working with designers and will go the extra mile to help professionals who are looking for furniture for their clients. For more details, please contact our Customer Care team.

Hotels, realtors and other professionals who need a lot of furniture and crockery items, fast, rely on us to help make their spaces look fabulous. For these special bulk orders, we may even be able to provide special pricing! For more details, please contact our Customer Care team.

To change your account information, log on to your WoodCrony  account and make any necessary changes to your address, e-mail, phone number, password or payment options. Please note that these changes will not apply to any orders that have already been placed. To change that information for an existing order, please contact our Customer Care team.

Go to the log-in area of WoodCrony and select Forgot Password? => Enter your e-mail address and we'll send you password reset link.

Knowing your postal code allows us to tailor the shopping experience to you specifically. If we know where you are, we can show products and offers available in your area. Bonus: we can also show you an estimated delivery date before going through the whole checkout process.

Have another question? Contact our Customer Care Team for help.

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