All orders are processed within 24-48 hours of placement. Most products are available for immediate delivery and arrive within approximately 2-21 business days. However, it has to be mentioned, that the delivery time depends on what a customer actually orders, because sometimes some of the products that we offer take longer to arrive. Especially, if the products you ordered are over-sized, too fragile or imported, because such products require thorough inspection against scratches, chips and cracks prior to shipping and we need to take extra precautions to avoid damaging during transportation. After receiving your order we always follow up with a phone call or an e-mail to inform you about the estimated delivery timeline, therefore it is extremely important that you include the best phone number to reach you in your contact information.
If your Zip Code qualifies you for In-Home Delivery/Assembly Service and your building is not equipped with an elevator and you reside on the third floor or above, please notify our customer service department of these important circumstances so that there are no surprises and the process is completed with a successful delivery of your order. Withholding this important information will only complicate and delay the delivery of your order.
Please be further advised that we do NOT provide removal and/or disposal of old furniture. It is the customers’ responsibility to make arrangements for removal and/or disposal of their old furniture. Furthermore, if at the time of the confirmed delivery date, the room/home is not clear of old furniture, the delivery will be rescheduled for the next available date and the customer will be responsible for re-delivery charges.
Additionally, it is the customer’s responsibility to measure the entryways, doorways, hallways and any and all passageways leading to the room/area where the new furniture is to be delivered and/or assembled and to make sure that the furniture you ordered will fit through all passageways. If the furniture does not fit through customer’s elevator/home/room and/or passageways leading to customer’s home/room and it results in cancellation and return of an order, customer will be responsible for round trip shipping charges and the 25% Restocking Fee.
Neither we, nor delivery team/company will hook up any electrical wires and/or hang anything on your walls. Neither we, nor freight carriers and/or delivery companies are licensed or insured for such services. Should your order call for any such services, kindly make other arrangements with professional and licensed providers to have these services secured.
although the damage claims from our customers are extremely rare. But in case of any unfortunate Customers should do the following in the event the merchandise has been damaged during shipping:
Inspect the merchandise for damage right away.
In the event your merchandise has been damaged during shipping notify us immediately. No Damage Claims Will Be Allowed Later Than 48 Hours Of Delivery. Take a few pictures of the damage as well as the packing (box) and include them in your e-mail.
Email us at firstname.lastname@example.org to obtain the RMA (Return Merchandise Authorization) number and instructions prior to shipping the merchandise back. No returns will be accepted without the RMA number.
Carefully repack the merchandise in its original packaging including the entire manufacturer accessories as well as the manufacturer warranty cards and paperwork. Enclose the original receipt with your return. No returns will be accepted without the receipt.
All returns must be double boxed (manufacturer’s box inside the shipping box). Clearly mark the RMA number on the shipping box. Never write anything on the manufacturer’s box.
The RMA numbers are valid for 7 (seven) business days, accordingly, the returned merchandise must reach us no later than 7 business days after obtaining the RMA number.